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PROBLEM BACKGROUND AND RESEARCH

Past Research

When I joined Lutron, the team already had some research done such as heuristic evaluation of GUI, user interviews, Jobs To Be Done, As-is journey, object view map and etc. I started looking through all the research, understanding pain points, the target user. My role was to get familiar with past research, wireframe based on the .., conduct user testing, and iterate. 

 

I specifically owned the “Create a Project” flow of the project where users create their first project step by step before starting designing. I was also involved in the “Add an Area” flow, which is the starting point in users’ design process.

Second Round of Usability Testing - "Add an Area"

After the first round of usability testing and iterations, we conducted a second round of usability testing for the “Add an Area” recommendation list. We tested 3 different versions of recommendations with 5 users. 

Two Main Flows

For the duration of my internship, we mainly worked on two flows for the commissioning process. The first flow is "Create a Project" which refers to steps users need to complete before starting the design of the project. I was responsible for owning this flow. The second flow is "Add an Area" which refers to a process of designing and adding areas of the house that will have Lutron products. This flow was more of collaborative work between the team.

"Create a Project"

How might we optimize steps for users and make it mobile-friendly?

"Add an Area"

How might we create a streamlined way for users to add areas?

Analysis

Key Findings

After conducting interviews, we created an affinity map to analyze our findings which lead us to 3 main insights.

 01.

Uncertainty

Surrounding Food

Users were uncertain about some ingredients, nutritional values, and potential consequences, regardless of their educational background.

“I don’t understand the meanings of many items in the ingredient lists"

02.

Health Choices

are Self Motivated

Users were self-motivated and motivation was influenced by genetic factors, documentaries, and the desire for an active and healthy lifestyle. 

“I just want to eat healthy and not deal with health issues in the future.”

03.

Different

Definitions of Health

Users had different definitions of a healthy lifestyle. Certain products were considered unhealthy by some while others were okay with them. 

“For me, cereals are unhealthy no matter what, I always prefer oats"

Final Design 

The flows below are the final specs at the end of my internship term. The “Create a Project” flow was delivered to the development team for implementation while the “Add an Area” flow will go through more user testing after my internship term. 

"Create a Project"

Before - Graphical User Interface (GUI)

After - Mobile App