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PROBLEM BACKGROUND AND RESEARCH

Past Research

When I joined Lutron, the team already had some research done such as heuristic evaluation of GUI, user interviews, Jobs To Be Done, As-is journey, object view map and etc. I started looking through all the research, understanding pain points, the target user. My role was to get familiar with past research, wireframe based on the .., conduct user testing, and iterate. 

 

I specifically owned the “Create a Project” flow of the project where users create their first project step by step before starting designing. I was also involved in the “Add an Area” flow, which is the starting point in users’ design process.

Second Round of Usability Testing - "Add an Area"

After the first round of usability testing and iterations, we conducted a second round of usability testing for the “Add an Area” recommendation list. We tested 3 different versions of recommendations with 5 users.